Just got the E72 and with Bolt, Funambol and Skyfire it rocks.
Why? Because it is not complete.
You need Funambol to sync.
You need Bolt to copy paste and write.
You need Skyfire to browse rich sites.
You need Fring or Nimbuzz for social networking.
Physically it has the best keyboard, with the most important functions directly accessible. There are a lot of solid buttons to customize. The camera to flickr journey is easy. The battery is amazing.
And then, all the world of S60 goodies from Getjar at your disposal.
Is there a bad side. Yes, you need to tweek it as I said. You need to get used to the squeezy back metal flap. In fact I had to send one back because the chrome trim was a bit unstuck like the Bold 9700. So it can feel a little flimsy, even though it is a little heavy for its thinness. But these are minor points.
When it comes to the software and connectivity features, the modest looking Nokia E72 beats toys like the iphone hands down if you load it with the stuff I have mentioned.